RAF Claims Information in Thohoyandou

• People injured in a road accident in or around Thohoyandou
• Passengers travelling in taxis, buses or private vehicles
• Pedestrians and cyclists
• Families of a person who died in a road accident
• Anyone assisting a relative with understanding the process

The steps below are general and practical. What applies depends on the circumstances and on the assistance available at the time.

1. Obtain medical or emergency assistance where it is needed.
2. Report the incident so that a record exists, where this is possible.
3. Note the date, time, place and vehicles involved.
4. Note the details of anyone who saw what happened.
5. Keep any reference numbers or paperwork you receive.

You may need to obtain records from the police station or healthcare facility involved in your matter. Confirm the correct institution and current requirements before visiting.

• Date and approximate time of the incident
• Place of the incident, including the road or area name
• Vehicles involved and registration details, where known
• Whether the incident was reported and any case reference
• Names and contact details of witnesses
• Which healthcare facility, if any, provided treatment

Many people live in one place and travel through others. Where an incident happened elsewhere, the institutions holding the records are usually those in the area where it occurred, even if you now live in Thohoyandou. Confirm which police station and healthcare facility were involved before making requests.

Tshivenda, Xitsonga and English are widely used in this part of Limpopo. If you request contact from a legal practitioner, you can indicate a preferred language so that the conversation is easier to follow. You may also ask for information to be explained again in plain language at any stage.